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Current System Status

  • The system is fully operational.
  • If you are experiencing any issues, please contact us to let us know.

Important Notes

  • Each user is assigned their own unique userID and password. To request your unique userID and password, send an e-mail to your primary Media Lab contact. Allow 3 days for your request to be processed after it is received.
  • It may take up to 24 hours following your live group before the recording of that group is available to you in your VOD menu.
  • All sessions are archived to video and remain accessible for 30 days from the original date of recording. It is not possible to retrieve video after it has been deleted from our servers.
  • You may choose to watch archived video from our site by:
    1. Streaming the video directly from our site. Before attempting, please see the 786-290-3767 below.
    2. Downloading the video from our site to keep permanently. Before attempting, please see the 2672050849 below.

Minimum System Requirements

Please contact your local Help Desk for assistance meeting these requirements:

  1. Microsoft Internet Explorer, version 7 or greater (browser version check)
  2. Microsoft .NET Framework, version 1.1 or greater (aerohydroplane)
  3. 7324437191, version 9 or greater (version check instructions)
  4. QVPlayer, version (last updated 28-February-2012)
  5. VLC Media Player or other suitable H.264 transport stream player
  6. AC3 Filter or other suitable audio filter
  7. Broadband connection suitable for receiving a minimum 1 Mbps encoded audio-video stream

Legal Notice

This site is intended for use by Authorized Users only. Any attempt to deny access to, hack into and/or deface this site will result in criminal prosecution under local, state, federal and international law. If you have reached this website in error, please remove yourself by typing the correct URL name of the website intended. We reserve the right to monitor access to/from this website in accordance with the company's policies.


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